We are committed to delivering a high quality, efficient and effective service to all our customers.
If you have comments, suggestions or complaints about Pobal, we want to hear from you. Please feel free to contact us.
Our Customer Charter outlines the standards of service that customers can expect to receive from us – whether you contact us by phone, in writing or in person.
Pobal has an Access Officer who is happy to help with any queries on the accessibility of the information and services we provide.
The Access Officer also deals with complaints about the accessibility of our services. The Access Officer will investigate a complaint and report their findings in writing to both the complainant and Pobal’s Executive Director of Corporate Services.
Telephone: 01 511 7207
Freedom of Information
Pobal comes under the Freedom of Information Acts 1997 and 2003.
Pobal's Obligations under the Official Languages Act 2003
By law, Pobal must publish certain documents in both official languages if requested. These are:
- Any document setting out public policy proposals
- Any annual report
- Any audited account or financial statement
- Any statement of strategy required to be prepared under section 5 of the Public Service Management Act 1997
- Any document of a description or class standing prescribed for the time being, with the consent of the Minister for Finance and such other (if any) Minister of the Government as the Minister considers appropriate having regard to the functions of that other Minister of the Government, and being a document of a description or class that is, in the opinion of the Minister, of major public importance.
The requirement to translate forms to Irish arises under a language scheme (more information
). To date, Pobal has not been requested or required to prepare one.
Organisations that are applying for funding are free to complete English forms in Irish or in English. They will not suffer any disadvantage because of their choice of language.
Access to Information on the Environment
The European Communities (Access to Information on the Environment) Regulations 2007 (S.I. 133 of 2007), give legal rights to those seeking access to information on the environment from public authorities. The Regulations came into effect on 1 May 2007, repealing the previous legislative instrument, the European Communities (Access to Information on the Environment) Regulations 1998.
Please click here
to view how to request access to information on the environment.
Please click here
to access the Pobal Appeals Policy.
This policy establishes procedures on how to make an appeal to Pobal.
Ombudsman for Children's Office - Extension of Complaints and Investigations Remit
If you are a child or young person under 18 who feels that Pobal has not treated you fairly, or if you are not satisfied with our decision on your complaint, you are free to take this issue to the Ombudsman for Children’s Office. An adult may also contact the Ombudsman on behalf of a child or a young person, in these circumstances.
By law, the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as about delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.
Ombudsman for Children’s Office
52-56 Great Strand St
Phone: 1800 20 20 40