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I had a lot of difficulties trying to get volunteer work. After I attended the drop-in service, CISC helped me to get volunteer work in a charity shop in Ennis.

Client from the Drop-in Service



CISC is my second home. I always feel at ease calling into the drop-in service.


The drop-in service is so helpful. CISC explained letters from my children’s school



Clients from the Drop-in Service

Clare Immigrant Support Centre (CISC) is based in Ennis and provides a range of supports to Third Country Nationals living in County Clare.  CISC works closely with local, regional and national agencies to assist Third Country Nationals to access local services.  The project aims to ensure that Third Country National people can become integrated members of the Clare community in every aspect of their lives. 

The project carries out a number of actions including:  

• Providing information and support to Third Country Nationals through the provision of a drop-in service.
• Production of Welcome Pack for Immigrants in Clare, which provides information about basic rights, living in Ireland and accessing mainstream services.
• Training Third Country National people to become Basic Information Providers within their own communities.
• Planning and delivering education and language supports including English classes, homework club and supporting families with school placements and retention.
• Working with RAPID to build the capacity of Third Country Nationals to participate in community activities and to integrate into community life.
• Leading the delivery of 31 actions from the Strategy for the Coordination of Services to the Immigrant Communities in County Clare 2009 – 2012.


CISC aims to share experience and good practice from its EIF Project through various local and countywide fora.


This project completed in June 2012.


Case Study
The Basic Information Providers Training Programme is an eight week FETAC Level 3 Community Links Programme. The training course is now in its fourth year. The aim of this course is to build the capacity of migrants to act as advocates and information providers for their own communities.
We have based the content and format of the training programme on our Welcome Pack for Immigrants in County Clare.
Each week there is a focus on a different theme, for example, housing, education, legal issues. We also deliver a general session on active citizenship and civic and political structures in Ireland. At each training session, we ask experts from relevant service providers, local councillors and/or TD’s to provide an input. We always factor in plenty of time for questions with our experts. Our CISC workers are also available at each session for one-to-one time with participants.
We carried out a focus group with participants in our 2011 programme. Feedback was extremely positive. One participant found that the programme gave them the support to become more involved and to have the confidence to ‘tell their story’ to their neighbours. Another participant outlined how useful the course was in helping parents with children to prepare for the transition from primary to secondary school. All participants stressed that the training gave them confidence to become more active within the community. Many felt confident in contacting local councillors or TD’s about issues. Some participants also stated that they were now involved in the Clare Active Citizenship Network or engaged in voluntary work.
One particular benefit of the programme was the fact that it was FETAC accredited. It provided a platform for our participants to access further education programmes. The majority of our participants are now attending Country Clare VEC programmes.