Pobal is committed to processing all personal information in accordance with the EU General Data Protection Regulation (GDPR) and Irish data protection legislation. Ensuring and maintaining the security and confidentiality of personal and/or special category data is one of our main priorities.

We have developed policies, procedures, controls and measures to ensure maximum and continued compliance with the data protection laws and principles, including staff training, procedure documents, audit measures and assessments.

Customer Charter

Our Customer Charter outlines the standards of service that customers can expect to receive from us – whether you contact us by phone, in writing or in person.

Protected Disclosures

Pobal has put in place a policy and procedures, relating to how protected disclosures are handled. A copy of Pobal’s policy in respect of protected disclosures may be found at the following link below:

This policy has been developed in line with the Protected Disclosures Act 2014.

The CEO of Pobal is also designated as a prescribed person to receive protected disclosures from workers outside of Pobal in specified circumstances. Further information in respect of Pobal’s role may be found at the following link below:

Section 22 of the Protected Disclosures Act 2014 requires the publication of an annual report by public bodies about the number of Protected Disclosures received in the preceding year and of actions taken in response.

No protected disclosures have been received by Pobal from the commencement of the Act to date.

Access Officer

Pobal has an Access Officer who is happy to help with any queries on the accessibility of the information and services we provide.

The Access Officer also deals with complaints about the accessibility of our services. The Access Officer will investigate a complaint and report their findings in writing to both the complainant and Pobal’s Executive Director of Corporate Services.


Telephone: 01 511 7207

Freedom of Information

Pobal comes under the Freedom of Information Acts 2014. Further information on FOI is available here.

Child Safeguarding Statement and Safeguarding Policy and Procedures

Pobal is committed to safeguarding the well-being of children, young people and vulnerable adults it encounters through its work. A child Safeguarding Statement and Safeguarding Policies and Procedures have been developed in accordance with relevant legislation and guidance documents. This policy is designed to assist Pobal personnel in meeting standards of good practice in relation to safeguarding where relevant, in the course of their employment. The Pobal Child Safeguarding Statement and Policy is available to view here.

Pobal’s Obligations under the Official Languages Act 2003

By law, Pobal must publish certain documents in both official languages if requested. These are:

  • Any document setting out public policy proposals
  • Any annual report
  • Any audited account or financial statement
  • Any statement of strategy required to be prepared under section 5 of the Public Service Management Act 1997
  • Any document of a description or class standing prescribed for the time being, with the consent of the Minister for Finance and such other (if any) Minister of the Government as the Minister considers appropriate having regard to the functions of that other Minister of the Government, and being a document of a description or class that is, in the opinion of the Minister, of major public importance.

The requirement to translate forms to Irish arises under a language scheme (more information). To date, Pobal has not been requested or required to prepare one.

Organisations that are applying for funding are free to complete English forms in Irish or in English. They will not suffer any disadvantage because of their choice of language.

Appeal Policy

The majority of our programmes which involve a recommendation by us to a government department have a right of appeal or review. The grounds on which an appeal or review can be requested may vary from programme to programme. Applicants are advised at the point of receiving their initial decision regarding the Review/Appeals process. In most cases, there is usually a feedback process which can be helpful in considering review/appeal options. Please visit our Programmes section for more information.

Access to Information on the Environment

The European Communities (Access to Information on the Environment) Regulations 2007 (S.I. 133 of 2007), give legal rights to those seeking access to information on the environment from public authorities. The Regulations came into effect on 1 May 2007, repealing the previous legislative instrument, the European Communities (Access to Information on the Environment) Regulations 1998.

Please see Access to Information on the Environment to view how to request access to information on the environment.

Ombudsman for Children’s Office – Extension of Complaints and Investigations Remit

If you are a child or young person under 18 who feels that Pobal has not treated you fairly, or if you are not satisfied with our decision on your complaint, you are free to take this issue to the Ombudsman for Children’s Office. An adult may also contact the Ombudsman on behalf of a child or a young person, in these circumstances.

By law, the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as about delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

Contact details

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1

Phone: 1800 20 20 40



Garda Vetting

Pobal is a Registered Organisation with the Garda Central Vetting Unit since 2009. Many of the beneficiaries funded by Government through Pobal are involved in work with children, the elderly and vulnerable adults and do not have access to a Liaison Person. Pobal is well placed to fill this gap in the sector and currently has two Liaison Persons. The service is offered free of charge to groups and organisations funded through one of the programmes which Pobal manages on behalf of Government. Pobal also provide information and support to organisations that are implementing Garda Vetting procedures for their own staff and volunteers.

Organisations join the Pobal consortium and sign an agreement that Pobal will carry out the vetting on their behalf.

Please see the following document for Garda vetting consortium guidelines.