Pobal is committed to providing a user-friendly, high quality service to all our customers.

We acknowledge that there are areas where we can improve our processes and learn from the feedback provided by our customers.

We welcome all comments, compliments and complaints and want to hear the opinions of our customers and gain a better understanding of the experience you have had when using our services:

  • What worked well
  • What are the areas we could improve
  • What didn’t work and went wrong

There are many ways you can tell us about your experience with Pobal. Please read the supporting resources available to our customers:

Customer Charter

Customer Action Plan



Pobal views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint.

How to make a complaint

By email or in writing, via post.

Email: complaints@pobal.ie

Writing: Complaints Coordinator, Pobal, 2nd Floor Ormond Building, Ormond Quay, Dublin 7, D07 N5YH

Please read our complaints policy here.